Accommodation Policy

Accessible Customer Service Policy

Our Commitment

Trillium Talent Resource Inc. (“Trillium”) and all its subsidiaries are committed to meeting their current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We are committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services or facilities.


Trillium will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

Service Animals and Support Persons

Trillium allows persons with disabilities who are accompanied by a service animal to enter Trillium’s premises, except where prohibited by law for health and safety reasons. Support persons accompanying customers with disabilities are welcome at any Trillium location.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Trillium will notify customers promptly. The posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at all public entrances and at the reception desk on our premises. In appropriate circumstances the notice will also be posted on our website. It is recognized that the ability to provide appropriate notice of a disruption may be limited in cases of an emergency that caused the temporary disruption.


Trillium will ensure that all employees have been trained on the requirements in the Integrated Accessibility Standard and the Ontario Human Rights Code, as it pertains to people with disabilities as appropriate with their job function.

Feedback Process

Trillium welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Trillium welcomes feedback from its employees, customers, visitors and vendors.

Direct feedback to:  Email:

Should we need to contact you to provide further information, please include the following: your name, affiliation (e.g. customer, visitor etc.), contact information (telephone and/or email) and a brief summary of your feedback.

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